Help: my account

• Viewing your order history
• Reordering a previous order
• Changing your personal information
• Changing your delivery & invoice information
• Changing your password
• Forgotten your password?
• Automatic sign in
• Accepting cookies for automatic sign in
• Credits and discounts

Friends & Groups

• About Friends & Groups
• Adding a friend
• Creating a group
• Managing your addresses

Guestbook

• Guestbook
• Viewing your guestbook

Viewing your order history

You must have a Kodak Gallery account to view your previously placed orders within the past 365 days.

Note: If you are a Gallery guest, please click the Order Details link within your Gallery order confirmation email to check the status of your most recent order.

To check the status of your orders:

1. Click "My Account".
2. Click "Order History". (From here, you can view your order detail, reorder and return your order).

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Reordering a previous order

To send the entire contents or adjusted contents of previously placed orders (within 365 days) to new recipients:

1. Click "My Account" > "Order History".
2. Click "Reorder" under the order that you would like to reorder.
3. Adjust the basket contents if desired and click "Checkout".
4. Select the delivery addresses and/or pick-up locations that you would like to send your order to, or add new recipients.

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Changing your personal information

To review or change your personal account information:

1. Click "My Account" > "Personal Information".
2. Sign in to this secure area of our website using your current email address and password.
   • From here, you can make changes to your country, password, email address and first name.
   • You can also enable or disable automatic sign in and select the types of electronic correspondence you would like to receive from us.
3. Once you have updated your information, click "Update".

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Changing your delivery and invoice information

To update your delivery information:

1. Click "My Account" > "Delivery Addresses".
   • From here, you can edit or remove your delivery addresses.
   • You can also change your default delivery address and add new delivery addresses.

To update your invoice information:

1. Click "My Account" > "Invoice Information".
2. Click "Edit" under the credit card invoice information that you would like to change.
3. Select the invoice address that you would like to change or click "add an invoice address" and click "Edit".
4. Enter your invoice information and click "Save".

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Changing your password

To change your password:

1. Click "My Account" > "Personal Information".
2. Enter your old password, enter your new password and then retype your new password.
3. Click "Update" when your new password has been entered.

Tip: You will need to use this password each time you sign in to your Gallery account, unless you choose automatic sign in.

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Forgotten your password?

To reset your password:

1. Click "Forgotten your Password?" on the member sign in page.
2. Enter your Gallery account email address and click "Continue".
3. You will receive an email from Kodak Gallery that contains a link. Click the link.
4. Enter your new password twice and click "Save".
5. Click "Next" to access your account.

Note: For additional assistance, or if you have forgotten your account email address, please contact Customer Service.

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Automatic sign in

To enjoy the convenience of not having to enter your email address and password each time you visit the Gallery or view your friends' shared albums, you can ask us to remember your password.

There are 2 ways to sign up for automatic sign in:

1. The next time you sign in to the Gallery, enter your email address and password. Then check "Remember my Password".
2. Change your personal information:
   • Click "My Account" > "Personal Information".
   • Check "Remember my Password".

To opt out of automatic sign in:

1. Click "Sign Out" at the top of any page.

OR

1. Click "My Account" > "Personal Information".
2. Uncheck "Remember my Password".

Tip: Automatic sign in will only work if your browser is set to accept cookies. You must enable cookies in order to use this feature.

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Accepting cookies for automatic sign in

Automatic sign in will only work if your browser is set to accept cookies. To accept cookies, make a simple adjustment to your browser settings.

Firefox:

1. Click "Tools" > "Options" > "Privacy".
2. Check "Accept Cookies from Sites".
3. Click "OK".

Internet Explorer:

1. Click "Tools" > "Internet Options"
2. Click "Security".
3. Move slider to Medium.
4. Click "OK".

OR

1. Click "Tools" > "Internet Options"
2. Click "Security".
3. Click "Custom Level".
4. Scroll down to Cookies and click "Enable".
5. Click "OK".

Netscape:

1. Click "Edit" > "Preferences" > "Advanced".
2. Click "Accept All Cookies" or "Accept Only Cookies That Get Sent Back to the Original Server".
3. Click "OK".

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Credits & discounts

To view your current credits and discounts:

1. Click "My Account" > "Credits & Discounts".

To add a voucher code:

1. Click "My Account" > "Credits & Discounts".
2. Enter the code in the field and click "Validate".
3. This code will be stored in your account until it expires. However, if you log out of your session, you may have to re-enter it into your account.

Learn more about credits and discounts.

Friends & Groups

About Friends & Groups

Friends & Groups is a collection of contact information and delivery addresses of those you have shared albums with or sent Gallery products to. Whenever you share photos with someone new, their email address is automatically added to Friends & Groups. You can go to Friends & Groups at any time to add a friend, create a group or manage your friends' email addresses.

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Adding a friend

Adding friends makes it quicker and easier to share photos with them.

To add friends:

1. Go to "My Account" > "Friends & Groups".
2. Click "Add a Friend".
3. Complete your friend's information.
   • To make it easy to find your friends, we suggest inserting their first and last names in the form.
   • You can also add your friends' delivery addresses by clicking "Include a delivery address".
4. Click "Save". Your friends will now appear within Friends & Groups.

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Creating a group

If you find yourself sharing photos with the same group of friends or family members, we suggest creating a group.

Tip: By creating a group, you can simply type the name of the group in the "To:" field of the Share invitation form. Your invitation will go to all members in that group.

To create a group:

1. Go to "My Account" > "Friends & Groups".
2. Click "Create a Group".
3. Insert a group name (for example: "family" or "co-workers") and check the box next to each person you would like to include in your group.
4. To add additional friends, insert their email address and first and last name at the bottom of the screen.
5. Click "Save". Your group will now appear within Friends & Groups.

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Managing your addresses

To edit a friend:

1. Click the pencil icon that appears next to their name.
   • From here, you can edit your friend's name, email, delivery address and groups they belong to.
2. Click "Save" to update the information.

To delete a friend:

1. Click the bin icon that appears next to their name.
2. Click "Delete Friend" to update the information.

To edit a group:

1. Click the pencil icon that appears next to the group name.
   • From here, you can edit the group's name and members, and add additional members.
2. Click "Save" to update the information.

To delete a group:

1. Click the bin icon that appears next to the group name.
2. Click "Delete Group".

Note: Deleting a group will not affect the individual members of that group.

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Guestbook

Guestbook

Your guestbook allows you to keep track of who has viewed your photo albums, the time and date of their access and the comments they post to your photos, in one central area.

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Viewing your guestbook

To view your guestbook:

1. Click "My Account" > "Guestbook".
   • From here, you can find out who viewed your shared albums and the time and date of their access.
   • You can also read the comments that they've made to your shared photos by clicking "Comments".
   • To see a collective list of all invitations you have sent, click "Invitations".

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Please email Customer Service with any questions you may have.